Q What are the ticket prices?
A: One ticket for $25, 3 tickets for $60, 6 tickets for $100 18 tickets for $250
Q: How can tickets be purchased?
A: By phone anywhere in Alberta – toll free 1-888-880-0992
By fax anywhere in Alberta – toll free 1-877-787-7329 or
on the internet at www.starslottery.ca
In person at the Showhomes:
Calgary – 1 Crestridge Rise SW
Sylvan Lake – 1 Rosewood Rise
Sherwood Park – 155 Campbell Drive
Lethbridge – 490 Lynx Terrace N
Official ticket will follow in 2-3 weeks.
A receipt will be issued from all four Showhomes.
Q Where are ticket order forms available?
A: Brochures containing ticket order forms can be picked up at all suppliers and:
-STARS Calgary: 1441 Aviation Park NE
-STARS Edmonton: City Centre Airport, Building 16, 29 Airport Rd
-STARS Grande Prairie: 101C, 11010 Airport Drive
-STARS Lethbridge: 416 – 10 Street North
-At the four Showhomes
Completed ticket order forms can only be dropped off at STARS bases in Calgary,
Edmonton, Grande Prairie and at the Lethbridge office.
Q How many tickets are sold in total?
A: 25,000 single tickets for $25
25,000 sets of three for $60
106,000 sets of six for $100
20,500 sets of 18 for $250
Total number of tickets printed – 1,105,000
Q What methods of payment are accepted?
A: Cheque, Money Order, VISA and MasterCard.
Direct Debit available at the Showhomes only. NO Cash or post dated cheques accepted.
Q: What is the mailing address to purchase tickets?
A: PO Box 700 Station M, Calgary AB T2P 4Y3
Q: Is there an age restriction on purchasing tickets?
A: Yes. Ticket purchasers must be 18 years of age or older
Q: If I am not a resident of Alberta can I still purchase a ticket?
A: Yes, however the sale must take place in the province of Alberta
Q How long does it take to receive a ticket confirmation in the mail?
A: Please allow 2-3 weeks
Q Is the ticket tax deductible/do you get a tax receipt?
A: No, there is no tax receipt issued as Revenue Canada deems that the purchase of a
ticket is not a donation. All lottery winnings are tax free.
Q How many names can be put on a ticket?
A: Up to two names on a ticket. Should there be more than two purchasers, the
purchasers must keep a record of who is involved in the purchase. Lottery management
will not be responsible for any conflict between multi ticket purchasers. In the event of a
winning ticket stub having more than one name, lottery management will award the prize
to the first individual whose name is listed on the ticket confirmation stub.
Q Can a ticket be refunded?
A: Yes. However, if any ticket purchased has been entered in any draw, no refund will be issued after the draw has taken place.
Q Who is prohibited from purchasing tickets?
A: Contest rules prohibit the following people from purchasing tickets:
- Board Members and Executive Management Staff of STARS
- Staff of Stride Management Corp.
- Staff of Black Fund Development Inc.
- All employees and family members for all of the above
Q: What are the cut-off dates and draw dates?
A: Loyalty Draw cut-off date: Midnight January 11, 2012 Draw Date: January 26, 2012
Early Bird Draw cut-off date: Midnight February 29, 2012 Draw Date: March 15, 2012
Final Draw cut-off date: Midnight March 21, 2012 Draw Date: April 12, 2012
Q: If the tickets sell out early when will the draws be held?
A: Should all tickets be sold out by midnight February 29, 2012 all remaining draws will be
made on March 15, 2012 upon approval of Alberta Gaming and Liquor Commission.
Q Where will the draws take place?
A: All three manual draws (Loyalty, Early Bird and Final) will be under the supervision of
Black Fund Development Inc., Stewart and Associates and Stride Management Corp. They take place at 3950 – 12th Street NE, Calgary AB T2E 8H9. Any person wishing to view the draws may do so by attending at the above location(s) on the draw date(s).
Q How many prizes can be won?
A: 3,200
Q What is the total retail value of all the prizes?
A: $5,284,176
Q: What are the Grand Prizes?
A: There are five Grand Prizes worth over $3.7 million:
1 - Furnished Showhome – Calgary
1 - Furnished Showhome – Sylvan Lake
1 - Furnished Showhome – Edmonton
1 - Furnished Showhome - Lethbridge
1 - 2012 GMC Sierra 2500HD 4WD Denali Truck plus a 2012 Winnebago Bristol Bay 3155 RK 5th wheel
Q: What are the Loyalty Draw prizes?
A: There are 75 Loyalty Draw prizes worth $130,500:
3 - $25,000 cash prizes
2 - $10,000 cash prizes
3 - $5,000 cash prizes
4 - $1,000 cash prizes
15 - $300 cash prizes
48 - $250 cash prizes
Q: What are the two Early Bird Prize Packages?
A: 1. 100,000 cash
2. 2012 Mercedes Benz ML350, Las Vegas Vacation for 2 adults and $5,000 cash
Q: What are the other 3118 prizes?
A: 10 vehicles, 35 vacations, 2 helicopter rides, 450 cash prizes, 22 jewellery prizes,
150 luggage prizes, 5 snow blowers, 63 camping prizes, 150 Lotto prizes, 1 furniture package, 7 fitness prizes, and 2223 electronic prizes.
Q How and when will the winners’ names be available?
A: A list of the top winners will be published in major newspapers in Calgary, Edmonton,
Lethbridge, Red Deer and Grande Prairie and a full list will appear on the STARS Lottery website (www.starslottery.ca) approximately 10 days after the final draw.
Q How will winners be notified?
A: All winners will be notified in writing by Stride Management Corp. and in some cases by
telephone by STARS representatives about what they have won and how to claim the
prize. If a winner cannot be notified after a period of one year from the draw date, the
prize or equivalent cash value will be donated to a charitable beneficiary approved by
Alberta Gaming & Liquor Commission.
Q Are ticket purchasers eligible for all prizes?
A: Ticket purchasers are eligible for all 3,200 prizes provided they purchase before any
draw deadline. After each draw the winning ticket will be returned to the drum and is
eligible for all remaining prizes.
Q: Do prizes have to be accepted “as is”?
A: Prizes must be accepted as awarded. There will be no cash “in lieu of” option.
Restrictions apply for the following prizes: Travel – “All travel prizes provided by
UNIGLOBE Geo Travel Group are valid for one year from draw date. Extensions will
be granted upon request; however, some restrictions may apply for certain prizes.”
Lottery prizes are tax-free and winners are not obligated to live in the showhome.
Q What hours are the Showhomes open?
A: All Showhomes open January 12, 2012
CALGARY SHOWHOME, 1 Crestridge Rise SW
Showhome hours:
Monday – Thursday 2 – 8 p.m.; Weekends and Holidays Noon – 5 p.m.; Closed Fridays
SYLVAN LAKE SHOWHOME, 1 Rosewood Rise
Showhome hours:
Daily 1 – 6 p.m.; Weekends 1 – 5 p.m.; Thursday Closed
EDMONTON SHOWHOME, 155 Campbell Drive
Showhome hours:
Monday – Thursday 3 – 8 p.m.; Weekends Noon – 5 p.m.; Friday Closed
LETHBRIDGE SHOWHOME, 490 Lynx Terrace N
Showhome hours:
Daily 1 – 5 p.m. until sold out; Saturday & Sunday 1 – 5 p.m. after sell out
Q Who is the project manager?
A: Joan Black, President, Black Fund Development Inc.,
3950 – 12th Street NE, Calgary AB T2E 8H9, (403) 543-2747
Q Who does the operational support for the Lottery?
A: Stride Management Corp., 3950 – 12th Street NE, Calgary AB T2E 8H9 is responsible
for the processing of all ticket requests, issuing and mailing of tickets to ticket
purchasers, maintaining the website, supervising the draws and notifying all winners in
writing. They also manage the Call Centre at the address above.
Q Who is the project auditor?
A: Stewart and Associates, 512 – 40th Avenue NW, Calgary AB T2K OE6
Q How many 2012 STARS Lottery brochures will be mailed out?
A: Beginning on December 30, 2011, approximately 260,000 brochures and letters will be pre-mailed to 2009 and 2010 previous lottery ticket purchasers by a 1.2 million Lottery
brochure drop to households throughout Alberta starting January 13, 2012.
Q How many years has the STARS Lottery been operating?
A: The 2012 lottery will be the 19th annual lottery.
Q What is the net revenue expected at sell-out of the 2009 Lottery?
A: The 2012 lottery will net over $10 million at sell-out.
Q How will the proceeds from the STARS Lottery be used?
A: The proceeds from the 2011 STARS Lottery will be donated to the STARS Society to
help cover direct costs of providing an air ambulance program including wages,
maintenance, fuel, communications, training, insurance and facility rent.
Q If people wish to donate to STARS, or have questions about the
calendar campaign or the address labels, where can they call or send for information?
A: Phone the main switchboard at STARS in Calgary: (403) 295-1811
STARS in Edmonton: (780) 447-5492
STARS in Grande Prairie: (780) 830-7000
Mail: STARS, 1441 Aviation Park NE, Box 570, Calgary AB T2E 8M7
Email: info@stars.ca
Q Who should be contacted for further information about the STARS Lottery?
A: For further information contact Joan Black in Calgary at (403) 543-2747 or Stride
Management Corp. at 1-888-880-0992.